You can find answers to the common questions customers raise the most times
Frequently Asked Questions
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Addresses for online shopping
Information about addresses
Information about customs rules and procedures
Add a trustee - a person who will pick up the parcel on your behalf
Manage parcels of different rooms from one account
Flight dispatch times and estimated transportation times
Information about billing and shipping addresses; In which stores you can shop; How to find out the weight of the item in advance.
Issues with Parcels
My parcel was not reflected in the system, my parcel didn't arrive at warehouse.
Information about prohibited items
Paying for transportation
Information how to top up Inex's balance
Contact details by departments
For information about prohibited items please see the page.
The sent parcel goes through the necessary scan. If a product the transportation of which is prohibited is found in the parcel it will be sent back to the seller or destroyed.