Frequently Asked Questions

You can find answers to the common questions customers raise the most times

Balance Refill

Balance refill 

You can refill your balance on our site in advance and repay the shipping debt from the existing balance.

When depositing money, it is necessary to indicate your room (IG) number!

Balance refill methods:

Plastic card through our site - commission 0%

From any Liberty Bank branch - commission 0%

From Cash Registers in Liberty Bank Branches - commission 0%

From any branch of IntelExpress - commission 0%

 From pay.ge

From gadaixde.ge  -   commission 0%

From  TBC Pay machines and online

From OPPA enrollment machines and online Balance refill 

You can refill your balance on our site in advance and repay the shipping debt from the existing balance.

When depositing money, it is necessary to indicate your room (IG) number!

Can not find the answer you were looking for?

Call or message us

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A fast and modern way to receive your parcel — contactless pickup from a Box

Inex Group offers a new, innovative way to collect your parcel — fast, easy, and contactless — without an operator, queues, or presenting additional documents.

At which branches are the boxes available?

Tbilisi:
▪️ Isani
▪️ Varketili
▪️ Saburtalo
▪️ Gldani
▪️ Didi Dighomi

Rustavi:
▪️ 10 Megobrobis St.

How to collect your parcel?

To collect a parcel from box, prepay the transportation fee and generate a barcode using one of the simple methods:

Method I — From your personal profile

Log in and go to your account

Select "Collect from Box" from the menu

Create a group of parcels for pickup and generate the barcode

Method II — From an SMS notification

Open the message notifying you that your parcel has arrived

Click the link

Scroll down to view the barcode

 

When you arrive at our office, simply scan the barcode at the box and take your parcel — that’s it!

Inex Group cares about your comfort — less time, more simplicity.

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