Frequently Asked Questions

You can find answers to the common questions customers raise the most times

In your profile:

  • You will find a list of Inex addresses which you can use for online shopping 
  • You can view your parcels and their tracking history
  • You’ll be able to pay for transportation fees and request courier service
  • You can check your accumulated bonus points
  • You’ll have access to the Box pickup functionality
  • You can request assistance with ordering parcels

The Box pickup feature can be managed from your personal account or via an SMS notification

Method I — From your personal profile

Log in and go to your account

Select "Collect from Box" from the menu

Create a group of parcels for pickup and generate the barcode

Method II — From an SMS notification

Open the message notifying you that your parcel has arrived

Click the link

Scroll down to view the barcode

Can not find the answer you were looking for?

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A fast and modern way to receive your parcel — contactless pickup from a Box

Inex Group offers a new, innovative way to collect your parcel — fast, easy, and contactless — without an operator, queues, or presenting additional documents.

At which branches are the boxes available?

Tbilisi:
▪️ Isani
▪️ Varketili
▪️ Saburtalo
▪️ Gldani
▪️ Didi Dighomi

Rustavi:
▪️ 10 Megobrobis St.

How to collect your parcel?

To collect a parcel from box, prepay the transportation fee and generate a barcode using one of the simple methods:

Method I — From your personal profile

Log in and go to your account

Select "Collect from Box" from the menu

Create a group of parcels for pickup and generate the barcode

Method II — From an SMS notification

Open the message notifying you that your parcel has arrived

Click the link

Scroll down to view the barcode

 

When you arrive at our office, simply scan the barcode at the box and take your parcel — that’s it!

Inex Group cares about your comfort — less time, more simplicity.

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