You can find answers to the common questions customers raise the most times
Frequently Asked Questions
We are here to help you
Please select the theme you are interested in and look for the answers yourself
Addresses for online shopping
Information about addresses
Customs Procedures
Information about customs rules and procedures
Trustee
Add a trustee - a person who will pick up the parcel on your behalf
Sub-user
Manage parcels of different rooms from one account
Shipment duration
Flight dispatch times and estimated transportation times
Shopping online
Information about billing and shipping addresses; In which stores you can shop; How to find out the weight of the item in advance.
Issues with Parcels
My parcel was not reflected in the system, my parcel didn't arrive at warehouse.
Prohibited Items
Information about prohibited items
Payment Methods
Paying for transportation
Balance Refill
Information how to top up Inex's balance
Contact Information
Contact details by departments
In your profile:
- You will find a list of Inex addresses which you can use for online shopping
- You can view your parcels and their tracking history
- You’ll be able to pay for transportation fees and request courier service
- You can check your accumulated bonus points
- You’ll have access to the Box pickup functionality
- You can request assistance with ordering parcels
The Box pickup feature can be managed from your personal account or via an SMS notification
Method I — From your personal profile
Log in and go to your account
Select "Collect from Box" from the menu
Create a group of parcels for pickup and generate the barcode
Method II — From an SMS notification
Open the message notifying you that your parcel has arrived
Click the link
Scroll down to view the barcode
(+995 32) 249 26 26
info@inex.ge
Attention Customers – Change Regarding Customs-Declarations for Parcels
Please be informed that the declaration service fee for customs-clearance of online parcels is changing.
Starting from July 1, 2025, the service fee will be 10 GEL.
For detailed information about the customs clearance procedure, please refer to the following link