Frequently Asked Questions

You can find answers to the common questions customers raise the most times

In your profile:

  • You will find a list of Inex addresses which you can use for online shopping 
  • You can view your parcels and their tracking history
  • You’ll be able to pay for transportation fees and request courier service
  • You can check your accumulated bonus points
  • You’ll have access to the Box pickup functionality
  • You can request assistance with ordering parcels

The Box pickup feature can be managed from your personal account or via an SMS notification

Method I — From your personal profile

Log in and go to your account

Select "Collect from Box" from the menu

Create a group of parcels for pickup and generate the barcode

Method II — From an SMS notification

Open the message notifying you that your parcel has arrived

Click the link

Scroll down to view the barcode

Can not find the answer you were looking for?

Call or message us

news
50% Discount on Trendyol for All Inex Customers!

All Inex customers can now enjoy an exclusive 50% discount when ordering from Trendyol!

 

Thanks to the direct partnership between Inex Group and Trendyol — the most popular Turkish online store — Inex customers are getting a brand-new benefit!

From July 17 to July 24, shop on the website or mobile app and use promo code INEX50 to get a 50% discount (up to 300 TRY maximum).*

The offer is available both to users who have previously ordered from Trendyol (first 500 people), and to users placing their first order from Trendyol (no limit on quantity).

⚫ When ordering from Trendyol’s website, you no longer need to copy-paste addresses from the Inex site — simply select Inex Group as the shipping provider and enter your name, surname, and room number.

⚫ You can pick up your parcels from the Inex branch linked to your room or receive them at your address via courier delivery service.

☑ Order directly from the website: www.trendyol.com or
Download the Trendyol app:

IOS         

Android  

* Please note: The offer does not apply when paying with a Turkish card.

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