Frequently Asked Questions

You can find answers to the common questions customers raise the most times

Sub-user

Inex Group offers users a new, sub-user feature. With the new functionality you can create or add more than one room to your account, manage parcels of different rooms from one account and subscribe to items not only for you, but also for your loved ones.

You will see the sub-user function in your profile after logging in. You can create a new sub-user or add to your profile an existing registered user in the Inex Group system.

After registering the sub-user is assigned an individual room number, addresses and rates. When subscribing, it is necessary to enter the data of the mentioned sub-user: name, surname, room number, address, etc. After logging in, you will see the above information in your profile along with the sub-user information.

Sub-user parcels will be displayed in your room. You will have to declare it yourself. However he/she will have a different room number from you.

A parcel received in the name of a sub-user is another person's parcel and can be taken out by a person in whose name the sub-user is registered or a proxy indicated in the declaration.

In case of customs cleared parcels, only the sub-user can take the parcel out. A proxy will not be able to deliver his/her parcel if he/she does not have a notarized power of attorney.

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A fast and modern way to receive your parcel — contactless pickup from a Box

Inex Group offers a new, innovative way to collect your parcel — fast, easy, and contactless — without an operator, queues, or presenting additional documents.

At which branches are the boxes available?

Tbilisi:
▪️ Isani
▪️ Varketili
▪️ Saburtalo
▪️ Gldani
▪️ Didi Dighomi

Rustavi:
▪️ 10 Megobrobis St.

How to collect your parcel?

To collect a parcel from box, prepay the transportation fee and generate a barcode using one of the simple methods:

Method I — From your personal profile

Log in and go to your account

Select "Collect from Box" from the menu

Create a group of parcels for pickup and generate the barcode

Method II — From an SMS notification

Open the message notifying you that your parcel has arrived

Click the link

Scroll down to view the barcode

 

When you arrive at our office, simply scan the barcode at the box and take your parcel — that’s it!

Inex Group cares about your comfort — less time, more simplicity.

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