You can find answers to the common questions customers raise the most times
Frequently Asked Questions
We are here to help you
Please select the theme you are interested in and look for the answers yourself
Addresses for online shopping
Information about addresses
Customs Procedures
Information about customs rules and procedures
Trustee
Add a trustee - a person who will pick up the parcel on your behalf
Sub-user
Manage parcels of different rooms from one account
Shipment duration
Flight dispatch times and estimated transportation times
Shopping online
Information about billing and shipping addresses; In which stores you can shop; How to find out the weight of the item in advance.
Issues with Parcels
My parcel was not reflected in the system, my parcel didn't arrive at warehouse.
Prohibited Items
Information about prohibited items
Payment Methods
Paying for transportation
Balance Refill
Information how to top up Inex's balance
Contact Information
Contact details by departments
Payment Methods
Plastic card through our site - commission 0%
Plastic card at our offices - except agent's branches. See information in details of each branch.
Cash on delivery at our offices - commission 0%
From your own balance if there is enough money on your account.
Payment with accumulated bonus points from our site, in case of sufficient number of bonus points.
By bank transfer from any bank to our Terabank account:
- GE92KS0000000360205169
- Inex Group Ltd (შპს ინექს გრუპი)
You need a receipt from the bank and an ID card or passport to pick up the parcel.
From Space's mobile app
(+995 32) 249 26 26
info@inex.ge
Attention to those ordering from China!
During the Chinese New Year period, the working hours of warehouses in China and shipping schedules will be temporarily changed.
Our warehouse in China will be closed from February 12 through February 23 (inclusive).
Air freight: the last flight will be sent on February 11, the next flight will be sent on February 25.
Land freight: the last shipment will be sent once on February 11 instead of February 6, and the next shipment will be sent on February 27.
Pinduoduo / Taobao warehouse:
The warehouse will be closed from February 15 through February 19 (inclusive).
Air freight: the last flight will operate on February 14 (instead of February 13), the next flight will operate on February 23.
Sea freight: the last shipment will be sent on February 10, the next shipment will be sent on February 24.