Frequently Asked Questions

You can find answers to the common questions customers raise the most times

Shopping online

The billing address is the address you provide to the bank when receiving a plastic card.

Shipping address means the address where you want your item to be delivered, ie the warehouse address we provide in the United States, China, the United Kingdom, Germany, Turkey, Spain, Cyprus, Italy and Greece, from where we will ship it to you.

You can buy items in any online store around the world that delivers to our warehouse addresses.

Most stores indicate all products by weight, approximately you can always calculate the weight with the data provided by the store, however, you will receive accurate information after the parcels enter our warehouse in Europe, China or America.

Can not find the answer you were looking for?

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A fast and modern way to receive your parcel — contactless pickup from a Box

Inex Group offers a new, innovative way to collect your parcel — fast, easy, and contactless — without an operator, queues, or presenting additional documents.

At which branches are the boxes available?

Tbilisi:
▪️ Isani
▪️ Varketili
▪️ Saburtalo
▪️ Gldani
▪️ Didi Dighomi

Rustavi:
▪️ 10 Megobrobis St.

How to collect your parcel?

To collect a parcel from box, prepay the transportation fee and generate a barcode using one of the simple methods:

Method I — From your personal profile

Log in and go to your account

Select "Collect from Box" from the menu

Create a group of parcels for pickup and generate the barcode

Method II — From an SMS notification

Open the message notifying you that your parcel has arrived

Click the link

Scroll down to view the barcode

 

When you arrive at our office, simply scan the barcode at the box and take your parcel — that’s it!

Inex Group cares about your comfort — less time, more simplicity.

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