You can find answers to the common questions customers raise the most times
Frequently Asked Questions
We are here to help you
Please select the theme you are interested in and look for the answers yourself
Addresses for online shopping
Information about addresses
Customs Procedures
Information about customs rules and procedures
Trustee
Add a trustee - a person who will pick up the parcel on your behalf
Sub-user
Manage parcels of different rooms from one account
Shipment duration
Flight dispatch times and estimated transportation times
Shopping online
Information about billing and shipping addresses; In which stores you can shop; How to find out the weight of the item in advance.
Issues with Parcels
My parcel was not reflected in the system, my parcel didn't arrive at warehouse.
Prohibited Items
Information about prohibited items
Payment Methods
Paying for transportation
Balance Refill
Information how to top up Inex's balance
Contact Information
Contact details by departments
Shopping online
The billing address is the address you provide to the bank when receiving a plastic card.
Shipping address means the address where you want your item to be delivered, ie the warehouse address we provide in the United States, China, the United Kingdom, Germany, Turkey, Spain, Cyprus, Italy and Greece, from where we will ship it to you.
You can buy items in any online store around the world that delivers to our warehouse addresses.
Most stores indicate all products by weight, approximately you can always calculate the weight with the data provided by the store, however, you will receive accurate information after the parcels enter our warehouse in Europe, China or America.
(+995 32) 249 26 26
info@inex.ge
A fast and modern way to receive your parcel — contactless pickup from a Box
Inex Group offers a new, innovative way to collect your parcel — fast, easy, and contactless — without an operator, queues, or presenting additional documents.
At which branches are the boxes available?
Tbilisi:
▪️ Isani
▪️ Varketili
▪️ Saburtalo
▪️ Gldani
▪️ Didi Dighomi
Rustavi:
▪️ 10 Megobrobis St.
How to collect your parcel?
To collect a parcel from box, prepay the transportation fee and generate a barcode using one of the simple methods:
Method I — From your personal profile
Log in and go to your account
Select "Collect from Box" from the menu
Create a group of parcels for pickup and generate the barcode
Method II — From an SMS notification
Open the message notifying you that your parcel has arrived
Click the link
Scroll down to view the barcode
When you arrive at our office, simply scan the barcode at the box and take your parcel — that’s it!
Inex Group cares about your comfort — less time, more simplicity.