Frequently Asked Questions

You can find answers to the common questions customers raise the most times

Shipment duration

Parcels are sent by air three times a week - every Monday, Wednesday and Friday.

Average duration of transportation: 5-10 days.

Parcels are sent by air twice a week - every Monday and Wednesday.

Average duration of transportation: 5-10 days.

Parcels are sent both by air and by sea. The type of transportation is chosen by the customer when ordering the parcel, customer shops parcel to either the air or sea shipping address.

 

By air twice a week - every Tuesday and Friday.

Average duration of transportation: 10-15 days.

 

By sea, parcels are sent once a month

The average duration of transportation is 1 - 1.5 months.

 

By land, parcels are sent once a month

The average duration of transportation is 1 - 1.5 months.

Parcels are sent by land once a week every Monday.

Average duration of transportation: 5-10 days.

Parcels are sent by land   once a week   every Monday.

Average duration of transportation: 5-10 days.  

Parcels are sent by land   twice a week   - every Monday and Friday.

Average duration of transportation: 5-7 days.

Parcels are sent by land   once a week   every Monday.

Average duration of transportation: 10-14 days.  

Parcels are sent by land one time a week.

Average duration of transportation: 5-7 days.

Parcels come regularly by cargo plane (from USA, UK and China) by Inex Group car (from Germany, Italy, Turkey, Cyprus and Greece). The reason for the delay could be a flight delay due to bad weather, technical failure, other natural disasters, flight overload, problems on the road or at the country borders. Constantly updated information about flights can be found after authorization or on the flights page.

Direct Transportation to Georgia from Taobao and Pinduoduo

Parcels sent from the Chinese warehouse on Monday, Tuesday, Wednesday, or Thursday will be shipped on the Thursday flight.

Parcels sent on Friday, Saturday, or Sunday will be shipped on the Sunday flight.

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