You can find answers to the common questions customers raise the most times
Frequently Asked Questions
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Please select the theme you are interested in and look for the answers yourself
Addresses for online shopping
Information about addresses
Customs Procedures
Information about customs rules and procedures
Trustee
Add a trustee - a person who will pick up the parcel on your behalf
Sub-user
Manage parcels of different rooms from one account
Shipment duration
Flight dispatch times and estimated transportation times
Shopping online
Information about billing and shipping addresses; In which stores you can shop; How to find out the weight of the item in advance.
Issues with Parcels
My parcel was not reflected in the system, my parcel didn't arrive at warehouse.
Prohibited Items
Information about prohibited items
Payment Methods
Paying for transportation
Balance Refill
Information how to top up Inex's balance
Contact Information
Contact details by departments
Shipment duration
Parcels are sent by air three times a week - every Monday, Wednesday and Friday.
Average duration of transportation: 5-10 days.
Parcels are sent by air twice a week - every Tuesday and Friday.
Average duration of transportation: 5-10 days.
Parcels are sent both by air and by sea. The type of transportation is chosen by the customer when ordering the parcel, customer shops parcel to either the air or sea shipping address.
By air twice a week - every Tuesday and Friday.
Average duration of transportation: 10-15 days.
By sea, parcels are sent once a month
The average duration of transportation is 1 - 1.5 months.
By land, parcels are sent once a month
The average duration of transportation is 1 - 1.5 months.
Parcels are sent by land once a week, based on the following principle: Packages received by Friday are sent every Monday.
Average duration of transportation: 5-10 days.
Office working hours:
- Monday to Friday: 09:00–17:00
- Saturday: 09:00–13:00
- Sunday: Closed
Parcels are sent by land once a week every Thursday.
Average duration of transportation: 5-10 days.
Parcels are sent by land twice a week - every Monday and Friday.
Average duration of transportation: 5-7 days.
Parcels are sent by land once a week every Monday.
Average duration of transportation: 10-14 days.
Parcels are sent by land one time a week.
Average duration of transportation: 5-7 days.
Parcels are sent by land once a week every Friday.
Average duration of transportation: 8-10 days.
Parcels come regularly by cargo plane (from USA, UK and China) by Inex Group car (from Germany, Italy, Spain, Turkey, Cyprus and Greece). The reason for the delay could be a flight delay due to bad weather, technical failure, other natural disasters, flight overload, problems on the road or at the country borders. Constantly updated information about flights can be found after authorization or on the flights page.
Direct Transportation to Georgia from Taobao and Pinduoduo
Parcels sent from the Chinese warehouse on Monday, Tuesday, Wednesday, or Thursday will be shipped on the Thursday flight.
Parcels sent on Friday, Saturday, or Sunday will be shipped on the Sunday flight.
(+995 32) 249 26 26
info@inex.ge
A fast and modern way to receive your parcel — contactless pickup from a Box
Inex Group offers a new, innovative way to collect your parcel — fast, easy, and contactless — without an operator, queues, or presenting additional documents.
At which branches are the boxes available?
Tbilisi:
▪️ Isani
▪️ Varketili
▪️ Saburtalo
▪️ Gldani
▪️ Didi Dighomi
Rustavi:
▪️ 10 Megobrobis St.
How to collect your parcel?
To collect a parcel from box, prepay the transportation fee and generate a barcode using one of the simple methods:
Method I — From your personal profile
Log in and go to your account
Select "Collect from Box" from the menu
Create a group of parcels for pickup and generate the barcode
Method II — From an SMS notification
Open the message notifying you that your parcel has arrived
Click the link
Scroll down to view the barcode
When you arrive at our office, simply scan the barcode at the box and take your parcel — that’s it!
Inex Group cares about your comfort — less time, more simplicity.