Frequently Asked Questions

You can find answers to the common questions customers raise the most times


A trusted person is someone who will pick up your package on your behalf. The proxy is added in advance from your profile.

To ensure the trustee to take the parcel out, the following should be done:

1) The declaration of a specific parcel must indicate that the parcel will be delivered by the trustee.

2) The trustee must have his / her identity document with him / her.

The trustee is added after logging in to the site from your personal page. It is necessary to indicate the name, surname, personal number and contact details of the proxy.

No. You can not use the function of a trustee in case of a customs clearance parcel. Clearance of a customs parcel by another person is done only on the basis of a notarized power of attorney.

Can not find the answer you were looking for?

Call or message us

Great news!

Inex Group has initiated domestic deliveries across Georgia!

Now you can send parcels to any city or regional center at an exclusive price!

If you use the Inex Group online parcel service, special rates await you!

Check out the details.

Do you like new design of the website?
Any concerns for the new design?