Frequently Asked Questions

You can find answers to the common questions customers raise the most times

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Please select the theme you are interested in and look for the answers yourself

Addresses for online shopping

Information about addresses

Customs Procedures

Information about customs rules and procedures

Trustee

Add a trustee - a person who will pick up the parcel on your behalf

Sub-user

Manage parcels of different rooms from one account

Shipment duration

Flight dispatch times and estimated transportation times

Shopping online

Information about billing and shipping addresses; In which stores you can shop; How to find out the weight of the item in advance.

Issues with Parcels

My parcel was not reflected in the system, my parcel didn't arrive at warehouse.

Prohibited Items

Information about prohibited items

Payment Methods

Paying for transportation

Balance Refill

Information how to top up Inex's balance

Contact Information

Contact details by departments

Trustee

A trusted person is someone who will pick up your package on your behalf. The proxy is added in advance from your profile.

To ensure the trustee to take the parcel out, the following should be done:

1) The declaration of a specific parcel must indicate that the parcel will be delivered by the trustee.

2) The trustee must have his / her identity document with him / her.

The trustee is added after logging in to the site from your personal page. It is necessary to indicate the name, surname, personal number and contact details of the proxy.

No. You can not use the function of a trustee in case of a customs clearance parcel. Clearance of a customs parcel by another person is done only on the basis of a notarized power of attorney.

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