You can find answers to the common questions customers raise the most times
Frequently Asked Questions
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Addresses for online shopping
Information about addresses
Information about customs rules and procedures
Add a trustee - a person who will pick up the parcel on your behalf
Manage parcels of different rooms from one account
Flight dispatch times and estimated transportation times
Information about billing and shipping addresses; In which stores you can shop; How to find out the weight of the item in advance.
Issues with Parcels
My parcel was not reflected in the system, my parcel didn't arrive at warehouse.
Information about prohibited items
Paying for transportation
Information how to top up Inex's balance
Contact details by departments
A trusted person is someone who will pick up your package on your behalf. The proxy is added in advance from your profile.
To ensure the trustee to take the parcel out, the following should be done:
1) The declaration of a specific parcel must indicate that the parcel will be delivered by the trustee.
2) The trustee must have his / her identity document with him / her.
The trustee is added after logging in to the site from your personal page. It is necessary to indicate the name, surname, personal number and contact details of the proxy.
No. You can not use the function of a trustee in case of a customs clearance parcel. Clearance of a customs parcel by another person is done only on the basis of a notarized power of attorney.
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